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Support Engineer (multiple positions)

Region: Americas, all regions

The Position

SDVI’s Support Engineering team is a seasoned group of engineers who know how to get to the bottom of things. As a Support Engineer, you will be working shoulder-to-shoulder with other members of the engineering team to understand and root-cause software defects, and you’ll implement fixes to continue to deliver our customers rock-solid functionality and performance.

What You’ll Do

  • Triage and assist in root-cause analysis of software issues discovered internally and in customer environments
  • Coordinate debug efforts between the developers and support teams
  • Work with engineers through design, implementation, and deployment of fixes for investigated issues
  • Write test automation and tools to ensure the quality of our services

Who You Are

  • An experienced software professional with 5 or more years experience in software development
  • A college graduate with a Bachelor’s or Master’s degree in a technical field, with preference for CS, CpE, or EE
  • A software developer at your core, who uses their powers for good in supporting production operations
  • Communicative, valuing building strong relationships and even stronger teams
  • Self-motivated, with the ability to juggle multiple priorities
  • Possess a tendency to “go digging” when confronted with a challenge
  • An accomplished mentor or teacher
  • Familiar with microservice architectures, REST APIs, and Single-Page Web Applications
  • Energized and motivated by new challenges
  • Enjoy working shoulder-to-shoulder with your customers

The SDVI Tech Stack

  • Python 3, Flask, SQLAlchemy
  • JavaScript, VueJS
  • Microservices, REST APIs
  • Docker, Nginx, Postgresql
  • Amazon Web Services
  • Linux, Windows

About SDVI

Working for a fast-growing and established, yet young company, you’ll be working with our customers who are some of the biggest names in media and entertainment. They rely on our platform to prepare and deliver their content to millions of people.

SDVI is a dynamic company that holds a leading position in its market, is growing exponentially, and is achieving annual revenues in the millions of dollars. In addition, SDVI is backed by well-respected customers, including Discovery, Disney, Sky, and WarnerMedia.

We’re offering a comprehensive benefits package, including competitive salary, medical, vision, dental, and stock options in a challenging and rewarding distributed work environment.

SDVI is committed to Diversity, Equity & Inclusivity in our workforce. We maintain a courteous work environment that recognizes the dignity and worth of each employee. SDVI respects the individual needs of employees and is an equal opportunity employer.

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